FAQs

What are delivery charges like?

They are either $10 or $15, depending on your intended district. 

$10 : District 3, 4, 5, 9, 10, 11, 21
$15 : All other districts 

Delivery charge is waived for orders above $200.

Kindly note that our standard delivery timing is anytime between 12pm to 5pm.  Requests for delivery during a specific timing will be subject to an extra charge of $25.

Are your desserts halal?
Unfortunately, we are not a halal-certified kitchen - some of our items contain pork gelatine or alcohol.

How much lead time do I need to place my order for whole cakes and tarts?
Our bakes have a standard 3 days’ ordering lead time. Do note that our kitchen is closed on Mondays.

How should I store my pastries?
Most of our pastries contain fresh cream and should always be kept refrigerated, unless otherwise stated.

How long can I store my pastries for?
For optimal eating pleasure, it is recommended to consume your pastries on the same day of collection/delivery, especially for our tarts and choux. Otherwise, the items may consumed within 2-3 days, when kept refrigerated.

I am not at home, can I ask the delivery man to leave my pastries at the door?
Yes, you may! But do note that for pastries that need to be refrigerated, we recommend refrigerating them within 30 minutes of delivery. If it is kept outside for longer than 30 minutes, our recommendation is to discard the pastries for food safety reasons.

I am not at home, can the delivery man come again?
This is not always possible as our delivery team has a tight schedule to adhere to. Drop us a call and we can try to work alternatives out. Re-delivery fees will apply.

I would like to make a bulk/corporate order, how can I do it?
Thank you for your interest. Our bakes and pastry boxes are highly customisable according to your theme, needs and budget. We are also able to offer reduced delivery rates for multiple delivery locations. We would love to hear more about your needs and have a chat – please email us at patissierwoo@gmail.com.